Terms & Conditions

Confirmations

Any reservation which is reserved online or by call cannot be considered final or confirmed until it is approved by one of our representatives along with the price. An email notification of the finalized confirmation will be sent to the email address you provided, along with the price, once the reservation is confirmed.

Cancellations & Other Fees

All reservation cancellations have a cancellation penalty if being cancelled after the reservation is made and finalized by our dispatch office.

• If any reservation for a Sedan or SUV is cancelled 24 hours prior to the pickup time, there will be a 25% cancellation charge, with no exceptions.
• If any reservation for a Sprinter Van, Limo, or Bus is cancelled 72 hours prior to the pickup time, there will be a 50% cancellation charge. All cancellations within 72 hours for Sprinter Vans, Limos, or Buses will have a full cancellation charge.
• If any reservation is cancelled within 24 hours of the pickup time, the full fare will be charged, with no exceptions.

Flight Change

The passenger must notify our dispatch office 5 hours prior to pick up time of any flight changes, or full cancellation will be charged for the scheduled ride.

Baggage

The passenger will be responsible for collecting all luggage and items when dropped at the destination from the vehicle. Lost baggage and items by airlines will be the passenger’s responsibility, and waiting time will be charged for waiting at the airport after the grace period has passed.

International & Domestic Flights Grace Time

Customs Arrivals

Drivers will be kept at customs for 1 hour and 15 minutes for international flights and 1 hour for domestic flights. If no contact is made, the driver will be released and a full charge will be applied. If the passenger contacts our dispatch office or driver and requests the driver to wait, the driver will wait and the wait time will be charged at $1.00 per minute.

Non-Airport Pickups

There is a 10-minute grace period on non-airport pickups. After the grace period, a waiting time charge will be applied at $1.00 per minute.

Cruise Ship and Pier Pickups

It is the client’s responsibility to contact the dispatch office at +1 929-999-5454 or the scheduled driver when disembarked from the ship, with a pickup location. The client will be billed the full fare if they fail to contact the driver or the dispatch office in case of a no-show.

The driver will remain on location for 30 minutes after the scheduled pickup time. If no contact is made, the driver will be released and the full fare will be charged.

• There is a 15-minute grace period for cruise terminal pickups and a 10-minute grace period for pier pickups, after which wait time is charged at $1.00 per minute.
• There is no last-minute change allowed to the scheduled pickup time. Wait time will be charged after the grace period has passed.
• Passengers must notify the office 12 hours prior to the scheduled pickup time of any pickup time changes, or the wait time will be charged.

Gridlock Alert

Onyx Limo Service will not be responsible for clients missing their flights due to gridlock traffic. The NYC Department of Transportation determines these travel days.

Every year during the holiday season, New York City suffers what is known as gridlock. It means traffic is so heavy the cross-roads get jammed to the point where no one can move in any direction. To help alleviate the problem, at least somewhat, the city projects what days will be the worst traffic days in the city. Please make travel plans accordingly.

Clean-Up Fee

If any drink spills in the car, or the passenger vomits in the car, on the car window, or on the door(s), a penalty in the amount of $100 will be charged to get the car detailed. If there is any interior or exterior damage caused to the vehicle by the passenger, a penalty charge will be applied to the passenger or the billing contact.

Onyx Limo Service Inc Policy

Onyx Limo Service can only have service animals with valid tag(s) travelling in our vehicles. Please inform the booking agent when making a reservation that you are travelling with a pet (dog or cat). Pets must be in a pet carrier while they are riding in our vehicles.